Virtual Agent - Topics - Others

[Rob Sestito]

Hello SN Comm Friends,

Can someone tell me what the steps would be to change "Others" under the All Topics section when clicking on Show Me Everything from Virtual Agent? I am unable to locate any good documentation on if this is possible.

Thank you in advance - and happy holidays!

-Rob

[Sainath N]

@Rob Sestito : As the topics are organized by categories, could you check the categories in Topic Categories [sys_cb_topic_category] and try to rename them?

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.

[Rob Sestito]

Hey @Sainath N -

That is the first place I went - and from the list, there is no "Others" topic category there. I just want the word "Others" text to be changed.

I also went to the sys_ui_messages and found one "Others" Key and Message. I thought maybe it was coming from there, however when I changed it to test nothing changed.

So, I just want to change the text for "Others" to something else. But I am not sure where it is controlled.

Thank you,

-Rob

[Mark Roethof]

Do make sure to logout/login, new browser session, etc.. It should be able to work with sys_ui_message, see my other reply.

[Mark Roethof · Accepted solution]

Hi there,

You can defintely change it! It's more that when using for example I18N debugging, you don't immediately get a hint where it should be:

Though just playing around a bit I managed to get:

So it was changed! Where? sys_ui_message: