images in employee center

[mah1]

I uploaded a new image to use as the background replacing the default astronaut image. That seems to be working as expected.  I removed the Mobile_800x250.svg file that was attached and attached the svg file for my new image and cleared browser cache. But as I adjust the browser window size for the employee center, my image is eventually replaced with the default astronaut image.

What am I missing here?

What size should the background image be and what format is best?

What size should the svg image file attachment be?  I made it 800x250 based on the name of the file that was attached by default.

Also, there is an image that is displayed when a search is done and no results are found. It seems to be a variation of the astronaut image. 

Can this be changed? If so, how and what size/format should this be?

Thank you!

[mah1]

I found this regarding images in the ServiceNow documentation:

               Image                                  Size

               Home page                        1440 x 400px

                                                            Height is 400px and width is responsive.

                                                            For desktop:  1440px width viewport, 1440 x 400px

I uploaded and attached an svg file with the above specifications but found that it still switched to the default astronaut image when the browser window width was changed to a certain size. I submitted a ticket to support and was provided with the following proposed solution:

This configuration is defined in the 'ec_dashboard' page:

Resolution:

1. Navigate to the page mentioned above:

2. In the 'Page Specific CSS' change the line#1
   from:

$banner-768-svg : "d9bc1319533130101865ddeeff7b12ba.iix";

to:

$banner-768-svg : "99999999999999999999999999999999.iix";

where the iix in the to line is associated with my image.

This did, in fact, resolve the issue I was having.

I still don't have an answer to the question about other default astronaut based images used in the employee center.

[Raymond Tapper]

I just tested this in San Diego

If there is an easier way to get to "Open in Platform" please let me know.

1. I went to the ESC in my DEV instance, held in Control and Right-Clicked one of the widgets.
   
   
2. I selected "Page in Designer"
   
   
   
3. I selected the container with the banner image and then clicked the pencil button.
   
   
   
4. Click the hamburger and then select "Open in Platform"
   
   
   
5. If you are not already in the Employee Center application, click here
   
   
   
6. You now have the option to update the image
   
   
   
7. I used a 1400x400 JPG and it works fine. Even when resizing, the old image doesn't reappear.

I hope this helps someone.