In ESC my task widget when rejecting approval puts comment on RITM instead of Approval record

[suhaibs]

In the ServiceNow Employee Self-Service (ESS) My Task widget, when an approval is rejected, the entered comment is added to the RITM record instead of the Approval record

[Twinkle S · Accepted solution]

Hi @suhaibs , 

This is OOB behavior. But to do the same you can write Before insert/Update BR on RITM Table Like below:

Condition: additional comments changes!

var gr = new GlideRecord("sysapproval_approver");

    gr.addQuery("document_id", current.sys_id);

    gr.query();

    if (gr.next()) {

        gr.comments = current.comments;

        gr.update();

    }

This will work as I tested it in PDI.

If you feel this was helpful, please consider giving thumbs up and if it solved your issue, please mark this correct.

Thanks

[suhaibs]

Hey Twinkle,

Thanks for the solution you provided—it really helped me! I was wondering, though, is this the only way to solve it? Is there any way to configure the widget itself because when i tried for change record approval this time without need of any configuration, the comment appeared in the approval record, unlike with the RITM

[Twinkle S]

Configuraing the widget I think wouldnt be of any help as Change /RITM approvals (and every other approval) is using same widget.   For change request there must be a BR written in the Backend. You can try and see if there's any BR written . Writing BR is also a better option then to configure a Widget.

Is there any problem you see with using a BR ? 

If you feel this was helpful, please consider giving thumbs up and if it solved your issue, please mark this correct.

Thanks

[suhaibs]

Thank you for your help! I’ve accepted your solution. If any questions arise, I shall ask again

[Adam Lenger]

I think this should be fixed by ServiceNow. I don't see any reason why the comments should not be present at approval record.

Whether it should or shouldn't be copied to the related record is another question. But the comment should be filled in approval record.