KB Knowledge Base Widget Order

[Erik Nelson]

Hello!

We've recently started routing all team members to the esc_knowledge_home page in Employee Center for their non-Workspace Knowledge searches. By default this page has the "KB Knowledge Bases" widget that displays the available Knowledge Bases.  Oddly, it looks like it only sorts them by sys_id as opposed to title or assigned order. The widget doesn't have any Instance options and I've already attempted to update the widget instance by adding the following "Additional options" as suggested in a post relating to the legacy Service Portal:

"order_by": {
"value": "order",
"displayValue": "order"
},

This did not work for order or title. I've also confirmed in my PDI that ordering by sys_id appears to be out of the box behavior. Is there a way to get the widget to organize the articles in a different manner?

Thanks,

Erik

[Shivalika]

Hello @Erik Nelson 

Please let me know if you already tried modifying the widget's server script ? Well, the recommended way would be to copy the widget and then modify it to sort the results by order or title and then return. 

By far, this seems to be the only way. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway,

Regards, 

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[Erik Nelson]

I haven't modified the existing widget nor copied it to create a new version. It seems odd that customizing the widget itself is the only way to accomplish this rather than using configurable options like most other widgets (including older versions of this one) have them.