Assign Feedback to the knowledge managers

[JulietChicago]

HI,

Today for feedback "If an ownership group is assigned to the article, the feedback task is assigned to the manager of the ownership group. Ownership group managers can reassign tasks to another group member, or group members can assign a feedback task to themselves.If no ownership group is assigned to the article, the feedback task is assigned to the author or reviser of the article."

We would like the feedback task go to the knowledge managers of the knowledge base.

Where can we adjust this property?

[Waleska]

The property is located under Dictionary Entry Override for the Feedback task table. There's an override property for the Assignment Group and Assigned to where it currently sets those conditions. You would just have to adjust accordingly.

Hope this helps!

[Rajesh Kannan G]

Hi,

You may update the Script in the Knowledge Feedback Task Assignment rule to auto assign feedback tasks as per requirement. Navigate to "/sysrule_assignment.do?sys_id=18708c8567030300d358bb2d07415a64" and update the script.

Dictionary overrides are to restrict the list of available values for assigned to and assignment group when manually assigning the feedback task.

Regards,

Rajesh