knowledge

[DibyaJyotiD7656]

There is no direct redirection to the top of the KBA , user need to scroll up . this will be a challenge for bigger KBAs with multiple topics.

Include “Go to top icon” in KBA page for easy navigation to the start of the Knowledge article

[GlideFather]

Hi @DibyaJyotiD7656,

I don't have answer for developing that icon but I wouldn't recommend that.

This is not worthy to develop anything, because that would require a lot of customisations...

• they can just use the scroll bar on the right side of their browser,
• refresh the page and it will get them, back on the top,
• use a keyboard shortcut (on mac cmd+arrow up, on windows I am not sure).

[GlideFather]

I found this article for moving to bottom, so you just adjust for up, something like:
function scrollToTop() {
document.documentElement.scrollTop = 0;
}

But it is not tested and not guaranteed it will not bring problems...

https://www.servicenow.com/community/servicenow-ai-platform-forum/scroll-automatically-to-the-bottom...

[DibyaJyotiD7656]

Hi KamilT,

I used UI Script For this and it's working but Go To Top Button has show in Context_workflow.do

Hear is the script:

addLoadEvent(function() {

    if (typeof g_form != 'undefined' && g_form.getTableName() != 'kb_knowledge') {

        return; // Run only on KB articles

    }

    var goTopBtn = document.createElement("button");

    goTopBtn.innerHTML = "Go To Top↑";

goTopBtn.id = "goToTopBtn";

goTopBtn.style.position = "fixed";

goTopBtn.style.bottom = "30px";

goTopBtn.style.right = "30px";

goTopBtn.style.padding = "10px 15px";

goTopBtn.style.background = "#0072C6";

goTopBtn.style.color = "white";

goTopBtn.style.border = "none";

goTopBtn.style.borderRadius = "5px";

goTopBtn.style.cursor = "pointer";

goTopBtn.style.zIndex = "9999";

goTopBtn.style.display = "none";

    document.body.appendChild(goTopBtn);

    window.onscroll = function() {

        if (document.body.scrollTop > 20 || document.documentElement.scrollTop > 20) {

goTopBtn.style.display = "block";

        } else {

goTopBtn.style.display = "none";

        }

    };

    goTopBtn.addEventListener("click", function() {

        window.scrollTo({ top: 0, behavior: 'smooth' });

    });

});

I want it only shows in ITIL view. 

[DibyaJyotiD7656]

And only for KB Articles.