M Active Items Widget, showing Opened by instead of Requested for , for the Approvals approve or Rej

s_dinesh01
Tera Expert

Hi Guys, 

s_dinesh01_0-1754888507668.png

with in the My Active items widget, with in the open tasks, where Approval can be approved or rejected, i'm seeing the user name as Opened by instead of Requested for, can any one help me with the steps to update Requested for  here

i did try checking the Json, to use the value but there is no Requested for value in the JSON as well
i used this html line in the angular ng-template(card-template) "<pre>{{::item | json}}</pre>" to view the JSON

Thanks in advance

1 ACCEPTED SOLUTION

@s_dinesh01 

I won't recommend this as you will have to clone the OOTB widget, understand the OOTB code and then enhance to bring Approval For.Requested For, then add this widget to esc portal.

Lot of customization so I will push for this requirement.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

@s_dinesh01 

why you require Requested For?

Which table's Requested For you are talking about?

You will have to understand the widget logic "My Items"

AnkurBawiskar_0-1754890613401.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

s_dinesh01
Tera Expert

@Ankur Bawiskar, Thanks for your reply

i need to display, Approval for.requested for  to whom the approval is requested

@s_dinesh01 

I won't recommend this as you will have to clone the OOTB widget, understand the OOTB code and then enhance to bring Approval For.Requested For, then add this widget to esc portal.

Lot of customization so I will push for this requirement.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader