Measuring Links in Articles

[Kelly Hamilton]

Does anyone know if it's possible to measure click through rates for any links included in a knowledge article?

[Mike_R]

Hi, this isn't possible ootb. If the articles are viewed through a portal, you might be able to customize to achieve the functionality. 

https://www.servicenow.com/community/platform-analytics-forum/how-to-count-url-link-accesses-in-know...

https://www.servicenow.com/community/platform-analytics-forum/analytics-tracking-clicks-for-external...