Migrating from SP to ESC - Categories and Topics

[Xarielah6351749]

Hello everyone,

We're currently in the process of migrating from SP to ESC in term of the Service Catalog.

ESC uses Taxonomies, Topics, in SP we are used to Categories and Subcategories.

We'd like to have a "Service Requests" main topic and underneath it to keep the original categories and subcategories.

Is there anyway to make ESC use categories same way as it is using topics? or do we have to create same topics following the categories hierarchy?

[Shraddha Kadam]

Hello @Xarielah6351749 ,

Using mega menu configuration, you can achieve this functionality. For your reference, please find this you tube link -
https://www.youtube.com/watch?v=NvH9ZzkVT5g 

[Xarielah6351749]

I have reached to configuring Menu Items, I added a new menu item and it's not showing in the portal, it's a Core portal not Pro if that matters:

[Shraddha Kadam]

@Xarielah6351749 ,

In the left Navigator go to Employee Center -> Advanced Portal Navigation
Open existing record or Create new record 

Then, in the Menu Items, add your menu Service Catalog and save it 

Then, in the Service Catalog Menu Item, add your category and subcategories.

[Shraddha Kadam]

Hello @Xarielah6351749 ,

Did my answer resolve your question ?