Multi Row Variable Set - Call back on Service Portal

[Daniel Bartholo]

Hi,

I am looking for assistance please?

I have a form with a multi row variable set included. The form has two options:

1. Create new

2. Amend

When people click Amend they can selected a previous request that will bring back all the variables value directly on the form. I have this working fine for the individual variables on the form however, I am wondering if it is possible to call back the MRVS (including the row and variable data)?

You will see in the screenshot I am able to select an RITM and it will bring back some of the variables but not the MRVS variable rows and data.

Right now I have the following Scripts applied:

Catalog Client Script

//FORM FIELDS

    var formFields = new GlideAjax('getFormDesignFields');

    formFields.addParam('sysparm_name', 'getFormFields');

    formFields.addParam('sysparm_user', ritm);

    formFields.getXML(checkFFields);

    function checkFFields(response) {

        var ritmFFields = response.responseXML.documentElement.getAttribute("answer");

        if (ritmFFields != '') {

            g_form.setValue('form_builder_form_fields', ritmFFields);

        }

    }

Script Include

//FORM DESIGNER FIELDS

    getFormFields: function() {

        var ritm = this.getParameter('sysparm_user');

        var ritmFFields = "";

        var gr = new GlideRecord("sc_req_item");

        gr.addQuery('sys_id', ritm);

        gr.query();

        if (gr.next()) {

            ritmFFields = gr.variable_pool.form_builder_form_fields; //gr.getDisplayValue('department');

        }

        return ritmFFields;

    },