My Favorites menu doesn't remove retired articles

[Elizabeth32]

We've added the Favorites menu from the Employee Center. Users can favorite KB articles and requests. However, if a favorited article is retired, it isn't removed from the employee's favorites. This results in a broken link since they can't see retired articles. Is there a fix for this? 

[leochavez]

I currently ran into the same thing while upgrading to Xanadu and opened a ticket with SNOW support.  It appears this is the expected behavior as reported in PRB1702193: https://support.servicenow.com/nav_to.do?uri=problem.do?sys_id=7e7476b19321b554101833527cba10e7

They responded with, "...this defect PRB1702193 has been closed by our development team as this is the expected behavior as per current product design and this might be addressed in the future as a product enhancement."

As to why this occurs, they also noted the following: "When the records associated with the portal favorites (sp_favorite) are made inactive, the error message "You don't have access to x of your favorited items" pops up in the "Favorites" widget in the portal. The favorite records associated with the inactive Catalog Items or Knowledge Articles are still present in the sp_favorite table and is not viewable from the portal. The favorite records are deleted only when the user explicitly unfavorites the item on the portal or manually deletes the records in the backend sp_favorite table."

I hope this info helps.