New parent topic not showing in mega menu

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-27-2022 11:28 PM
I created a new employee taxonomy (rather than cloning the OOB one), and then created 3 parent topics of IT, HR, and Marketing under it, then created all the associated child topics of those and associated relevant content to all of the child topics, and everything was showing as expected.
Client has decided they want a single overall parent topic that IT, HR, and Marketing will become child topics of, instead of having them as the 3 parent topics. So I create the new overall parent topic, add it to my employee taxonomy, and then add it into the parent topic field on IT, HR, and Marketing topics so that they are now children of this new parent.
The problem is that the new overall parent topic doesn't display in the mega menu, and the 3 now children topics still do. The configuration is exactly the same as when there were 3 parent topics except there's just 1 instead of 3, so in theory I should be seeing the 1 overall parent topic in the mega menu and then IT, HR, and Marketing when I click the mega menu. What am I missing? Will it not display the parent topic if there's only 1? Or did I do something else wrong?

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎07-18-2023 02:44 AM
Hi @Sarah Deady Employee Center sometimes get's stuck in cache, whereby when you make certain element changes they don't reflect straight away.
I can see you already got it sorted. Impersonating was a good shout, as it's my quick trick. When you impersonate a user through EC, it actually forces a cache refresh. So it's a quick way to ensure elements are updated.
The other more common method is to log out and then back in.
Not actually sure if the caching is something we should get better with, or if its a Chrome thing. I notice doesn't happen that much on other browsers.