Page id=form

[si21]

Hi experts,

Our catalog search results in the portal when opened displayed the page Id=form instead of id=sc_cat_item.

Why is this behavior and how can I fix this?

TIA

[Susan Britt · Accepted solution]

I am assuming you are using AI Search.  If so:

1. Go to AI Search > Service Portal > Search Results Actions
2. Open the record for "Catalog", where the Service Portals column includes your portal record. 
   • If one does not exist, add your portal to the correct record. 
   • This can happen when you have multiple or custom (i.e., didn't update the OOB) EC or ECP records.
3. Ensure the Portal page is sc_cat_item

[si21]

Hi Susan,

Our portal has already been added to this catalog record but still page id is form.

Is it something to do with page route maps? I see route from has 'form' for couple of records 

[Susan Britt]

Page route maps can come into play.  You can verify there isn't anything routing TO "form".

Can you attach a screenshot of your Search Results Actions record?

[si21]

Previously we had only knowledge as facet and navigation tab for search results and this page route map was configured.

When I tried to change this record's route to with 'sc_cat_item', I'm able to see catalog form but when I open knowledge result, it is throwing some error