Plugins for Employee Center Pro

[SaikiranD]

Hello,

I'm having a hard time figuring out what plug-ins are available for which products. Specifically, I'm looking for plug-ins available with EC Pro. The documentation seems to be scattered and there is no one place to know what plug-ins are available with what licenses. For eg., I cannot find any mention of the 'Communities' plug-in under HRSD or ECPro documentation. The EC Pro data form mentions Employee Forums but not Communities, these may be the same or related but there's no way for one to know they are referring to the same plug-in. 
And there is also no mention of Legal, Purchase & expenses and other plug-ins for EC Pro. Is there a place where I can find a mapping of all the plug-ins and the products/solutions in ServiceNow? I really appreciate your help with this. 

[Josh_H · Accepted solution]

Hey @SaikiranD,

Please take a look at the following screenshot, it outlines the requirements and dependencies for EC Pro. As far as your question about plugins and licensing, I don't have a great answer for you. Normally, the rule of thumb is if you're an admin and can install it from the store, you already have that licensing, or it's free. If the plugin is greyed out you need to contact your SN account manager for more information on how much or what license is required.

I hope this helps!

Cheers,

Josh

[SaikiranD]

Thanks, Josh. A follow-up question on the store if you don't mind. Employee Center is not an option under the Product Family options so I couldn't filter for the relevant plug-ins. But, 'Customer Communities' is a plug-in listed under 'Customer Service Management' product but it's equally applicable for EC Pro. The only place I found it was here under 'Install Employee Forums'. I'm wondering if there are any other plug-ins required besides the ones mentioned on the page. Here too there is no mention of Legal or Purchase & Expenses or other possible feature add-ons. 
 

[SaikiranD]

I just found Legal Request Management plug-in but had to filter with 'Legal Service Delivery' under Product Family. It's only in the description it says "The ServiceNow® Legal Request Management application, included with Legal Service Delivery, provides a structured legal intake process with configurable forms and workflows driven by a centralized self-service Employee Center" and has EC under the dependencies. So unless I dig through every product/application/plugin there is no way for me to know all the possible add-ons for EC Pro. And this is the issue I'm facing.