Popular topics modification based on logged in user.

Naveenadevi S
Tera Contributor

Hi all,

In a portal if a manager logs in, under popular topics I need to show only catalogs and knowledge articles that is used only by mangers frequently. While end users must see catalog and knowledge articles that is used by frequently by everyone. Is this possible to implement? Thanks, in advance!

3 REPLIES 3

Dan O Connor
ServiceNow Employee
ServiceNow Employee

How @Naveenadevi S 

 

Popular Topics works by essentially capturing the view count for topics each day (there is a scheduled job) and the widget get's populated based on the most visited topics, the most popular.

 

It might be worth reviewing the 'Recommended for you widget'. This widget is more advanced and has the capability to surface content to a user based on their role, location etc. It is part of Employee Center Pro I believe, and for best functionality requires Employee Profile to be enabled.

 

If you are not on Employee Center Pro, or you are just set on using the popular topics widget in this way, you would need to do extensive customisation.

 

It's worth understanding what specifically you are wanting to achieve here. It could be the case you could use other OOTB widgets to achieve your goal. For example showcasing specific items to managers only, or creating a widget that shows specific managerial based content 

Hi @Dan O Connor ,

I learned that Recommended for you widget works using ML solutions . Do you know how to connect newly created ML solutions to existing Recommended for you widget?

@Naveenadevi S Afraid I do not.