Recommended for you widget in Employee Center

[ManiBitra]

Hi,

This widget showing the most popular/most commonly used items across the employee center.

Is it possible to show the result based on current logged in user. like each user uses different forms and we want  to show them the forms whatever they are using mostly.

Thanks in advance.

[Community Alums]

Hi @ManiBitra ,

Recommended for you widget highlights the most viewed knowledge article and most requested catalog items across all employees.

Certain users might not be getting similar users for them, or if they do, there might not be much usage from those users to fulfil the "limit" and "recentCutoffDate" mentioned in the instance options on the "Recommended for You" widget. There are 3 tables used in case of similar users found to determine the similar items to be displayed. Let's suppose the limit is 6 and recentCutOffdate is 30 days -

a. Table [kb_use]: Similar users who used the KB articles in the last 30 days are considered
b. Table [sc_req_item]: Similar users who requested items in the last 30 days are considered
c. Table [sc_item_produced_record]: Similar users who requested record producer in the last 30 days are considered

We pick items as per the limit for KBs and Catalog Items. If not being fulfilled, then empty spaces are filled with the most viewed articles (all-time) or the most Requested Catalogs / most Requested Record Producers in the last 30 days.

So, users who may not have similar users in the Similarity solution prediction result or there is no "usage" of similar users, then this will lead to displaying the generic most popular items.

• Modify the Recommended for you widget display

  The Recommended for you widget displays catalog items and knowledge articles, enabling you to view information that is most relevant to you. You can configure the instance options to control the appearance of the widget, such as the title, number of items to display, and what category of items you want to view.