"Check for new content in categories" not working as expected

[Julie21]

Hi. When I click on the related link "Check for new content in categories" on a topic in my taxonomy, new content is not added, and I get a message saying that the list was last updated some days ago. Where do I update the list? And how can I get the related link to work?

If I remove the related category and add it again, the connected content list is also updated, but then I don't see what the "Check for new content in categories" link should be used for. 

Can anyone help?

[Michael Culhan1]

I ended up writing a business rule to add new knowledge articles automatically to connected content for connected categories, details are here https://incident.do/2024/11/01/servicenow-employee-center-check-for-new-content-in-categories-not-wo...

[Terje Bakkerud]

Thanks, i hope i won't have to do this. But wouldn't be surprised if will. I have a Hi-ticket on this now, and the last message I got was that they're looking into if this is a problem, and it's "working as expected". Told them that if expected behaviour is like this, the servicenow developers need to find themselves a new job. 

[Michael Provost]

Thank you! This saved me, i ran into the exact same problem that you all did. Appreciate you posting your solution online!