Recommended trainings for Employee Center?

[Robert _ysakows]

Hi All,

I am new to EC, just learning it as we're preparing for our first deployment. Can somebody recommend trainings to prepare for EC Product Manager role? I do not have intention to become a developer but I am detail oriented and want to know enough to have educated discussion with them.

Besides EC Essentials I only saw Service Portal Fundamentals training. I am wondering if the Service Portal training is relevant for EC or if there are any other considerations.

Thanks,

Robert

[Sandeep Rajput]

@Robert _ysakows Here is the link to a Now Learning course which talks about Employee Center and Employee Center Pro portals at a length https://nowlearning.servicenow.com/lxp?id=learning_course_prev&course_id=9596655a8719e5d4e6ba74c7dab...

Also, Service Portal Fundamentals training is good for understanding concepts around Service Portal in general. The link shared above is more focused towards Employee Center.

[Dan O Connor]

Service Portal training is still relevant for Employee Center as a lot of the 'technical' terms, functions and features are either the same, or started out in Service Portal.

So the concept of pages, widgets etc. 

When I am working with customers where there is a dedicated team around managing the Employee Center, seperate to developers, below are the main things I generally recommend to read up on, ask me questions on or I arrange sessions about

- Taxonomy 

- Topics

- Content Experience & Campaigns (If using EC Pro) 

[Community Alums]

Hi @Robert _ysakows you can go through the below links

• Employee Center Basics
• Release Details
• Employee Center Widgets, Pages, and Capability Overview
• Key decision factors for deploying Employee Center

https://www.servicenow.com/community/employee-center-articles/getting-started-with-employee-center/t...
https://www.servicenow.com/community/employee-center/ct-p/employee-center

[Mark Roethof]

Hi there,

I would highly recommend the ServiceNow Academy series for Employee Center. Follow those live series or watch them back on YouTube. Advantage of following them live: ability to ask any question directly to the ServiceNow employees.

Kind regards,
Mark