Remove feedback from the Genius Result card

Manisha30
Tera Guru

‎08-23-2022 01:27 AM

Hi All,

We have recently upgraded our Employee Service Center to Employee Center Pro and the instance version is Rome. Also we have enabled AI search in our instance. With the pre-configured AI Search, the Genius Result will display the top results for search queries. Can someone suggest on how to disable the feedback "" for the Genius Result answer card?

Please find the below screenshot for reference.

find_real_file.png

Thanks in Advance.

Manisha

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Maik Skoddow
Tera Patron
Tera Patron

‎08-23-2022 01:40 AM

Hi

the layout of the Genius result cards is configured with the so called EVAM application. See https://docs.servicenow.com/en-US/bundle/sandiego-platform-administration/page/administer/ai-search/...

In the end of the following video there is also a demonstration of EVAM changes: https://www.youtube.com/watch?v=lJQxTY5pM30

Maik