Rich Media Page - AI Search Results Directs to Backend Record

[Jon Durden]

Hello,

We are using Content Experience to create rich media sites that roll up within our various topics within EC pro. When a user searches for a term that appears on that page, we are seeing a record that can be clicked on after configuring search to show portal content, however this record is redirecting to the backend content record instead of taking the user to the page that this rich media content resides on portal side. 

I've looked at some of the EVAM templates and what not, but in my own testing and experimenting it seems like the table/sys_id structure that you can use to configure the JSON payload can't be setup in such a way that it directs the end user to just the page on the portal itself. Have any of you guys had success with this?

Thanks!

[Pooja_Patil]

Could you please confirm which family version are you using?

Could you please post a screenshot of Search Results Actions for following?

[Jon Durden]

We are on the Xanadu release. So sorry for the delay in responding to this, I appreciate you reaching out. Attached is a screenshot, let me know if this is what you wanted to see. The Portal in question is what we've named our Employee Center portal.

[Jon Durden]

Here you can see search is finding the rich media:

[Jon Durden]

However, clicking the link takes us to this view: