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11-14-2025 12:14 PM
On paper, the Save as Draft feature for catalog items sounds great. In reality, though, it’s causing a lot of frustration among our users. We’ve received numerous incidents related to users’ drafts being lost.
It appears that even the most minor change to an item triggers a version update, which in turn invalidates any existing draft versions. Is there any way to exclude certain fields—such as owner, type, or catalog—from triggering a version update? While I understand that we could implement a process to manage these updates, doing so would create a lot of overhead. At this point, it seems we might be better off simply disabling the feature altogether.
I’m curious how others are handling this issue. Ideally, we don't want to touch this BR -> Update cat item version
Thanks in advance
Solved! Go to Solution.
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11-16-2025 05:25 AM - edited 11-16-2025 05:49 AM
If you don't want them deleted, you can create and set the property "glide.sc.delete_draft_item_on_version_change" to "false". It will then not delete it. I am not sure which release of the employee center this got released, but make sure to update the plugin if this does not work. It should have this line in the widget "widget-sc-cat-item-v2"
Best regards,
Sebastian Laursen
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2 weeks ago
Hello @Sebastian L
Thanks for your quick suggestion, as I have checked, we are currently in 38.0.7 too, however the OOB code are not available, I guess raising a case with ServiceNow will be better.
If you have any other suggestion, please do let me know.
Thanks,
Prithwish Sur
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2 weeks ago
Check if you are using a cloned version of it? That would be my best guess since it should be updated through the store and kept out of the box in the "sc-cat-item-v2".
Best regards,
Sebastian Laursen
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2 weeks ago
Yes, we are using the cloned version of "sc-cat-item-v3" due to few custom requirement but I have checked both widgets (custom and OOB) however there is no update with the those line of code in both the widgets.
Thanks,
Prithwish Sur
