Schedule report in business hours
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‎01-16-2025 10:57 AM
Hello everivary.
I have a question, I need to chagne a schedule report where was working if in two days doesn't correspond to business days and hours. I did a new report with SLA but the this doesn't represent why they want. They want a script but I don't know who and where put the script. Because I think if I'll do a scrip I'll need a new field.
The screenshot represent the report that is expected to have only for business days and hours.
If someone have an Idea I'll appreciate.
🙂
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‎01-17-2025 03:13 AM
Hi @rubicastro,
Can you expand a little. When you mention the business want to use a script, what is the functionality of the script or what are they trying to determine via a script?
You can leverage a script via the condition builder directly in the report for example, or, if my assumption is correct, via the Scheduled Report you can also add a conditional script as demonstrated with an example in the ServiceNow learning Docs:
To help others (and for me to gain recognition for my efforts), please mark this response correct by clicking on Accept as Solution and/or Kudos.


Thanks, Robbie
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‎01-17-2025 08:26 AM
Is a little confusing, what I try to do is make the report only for business hours, in the condition builder I use; Updated-relative-after 2 days. But the condition doesn't represent on business hours on days, just show 2 days.
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‎01-17-2025 08:35 AM
Is a little confusing, what I try to do is make the report only for business hours, in the condition builder I use; Updated-relative-after 2 days. But the condition doesn't represent on business hours on days, just show 2 days
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‎01-17-2025 04:08 AM
Your requirement is not clear.
Are you saying you don't wish to send scheduled report on non-business days?
How is it configured currently?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader