search count doesnt match

[preethigovi]

Hi Team,

while searching with keyword in portal, it shows catalog item count as 1.

But no records are visible.

[Ravi Chandra_K]

Hello @preethigovi 

as per docs:

Result counts indicate the number of results that matched the user's search. Late binding security can remove results after they’re counted, causing the actual number of displayed results to be lower than the count. For more information on late binding security, see Content security in AI Search.

refer:

https://docs.servicenow.com/bundle/xanadu-platform-administration/page/administer/ai-search/task/dis...

Please mark the answer as helpful and correct if helped.

Kind Regards,

Ravi

[preethigovi]

Thank You @Ravi Chandra_K ,

Means if any of security matches the records will not been shown. Then the count ie catalog item(1) that also must be hidden for user right. It should not show the count as 1 if no records are present.

Can you clear me this query, or this is OOB functionality to show the count even if there is no records.

[Ravi Chandra_K]

Hello @preethigovi 

this is OOB functionality to show the count of records matching the search query. then the late binding security kicks in and applies security against each rules.

"when you enable search result counts for a search application, the counts indicate the number of results that matched the user's search. Late binding security can remove results after they’re counted, causing the actual number of displayed results to be lower than the count"

Please mark the answer as helpful and correct if helped.

Kind Regards,

Ravi