How to redirect links for end users in notification

mansigoel
Tera Contributor

‎01-09-2025 11:51 PM

Hi,

 

I have a use case - There is a take me to the incident button in the email notification.

I want that for the itil users it must redirect to Service operations workspace view but for the end users it must remain on normal incident platform view like before.

 

Since, end users dont have access to SOW.

 

Can someone help please ?

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GarethH1
Tera Contributor

‎08-28-2025 04:33 AM

Hi.

 

ITSM Notifications Redirection plugin, and setting 'sow_email_notification_redirect' system property to true.

Try this first, under other specific conditions copying an OOB email script and customising for your need may also be an option.,

 

 

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