Hello,
We are trying to simplify the Service Portal URLs by using the ticket number rather than the system identification number. Is there a way to do so in the Service Portal? We checked the documents Page navigation in Service Portal by URL (servicenow.com), ServiceNow-How to get a record (INCIDENT/REQUEST/CHANGE) - Stack Overflow and Navigate to a record or module using a URL (servicenow.com); however, we couldn't come up with any alternative.
The idea behind is by inserting the ticket number, we would be able to create buttons with URLs that redirect users to their ticket.
Thanks beforehand for your help.
