I come from an environment where we try to stay out of the box as much as possible and people have a hard time knowing the difference between incidents and requests. Tell me why on the portal and employee service center do they call any pages/widgets with both listed Requests or My Requests? It seems like it should be something like my Tickets. I am currently creating training and trying to explain what an REQ and RITM is using request as the definition and then trying to say but when you see requests here it means both request and incident.... it is confusing.
