Show list of Records of a table on service portal, upon clicking on that record form will get open

[anitha arugonda]

Hi All

I have a custom table let's say u_demo_task upon submit a record producer that task will created in that table, In portal at ”my ticket” i can see drop down called opened records and closed records, if opened then open record field referencing to open records same for the closed, but here I this is working for request table but not for custom table.

I want to show custom table records to show in the list in " my tickets". And upon clicking the form get open

Hope I will find a solution Thanks in advance.

[James Chun]

Hi @anitha arugonda,

Are you referring to the 'my_requests' page?

e.g.

If so, it can be configured under Service Catalog > Catalog Administration > My Request Filter.

You can refer to OOB filters and should be pretty straightforward to set one up.

Refer to the official doc for more details - https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/service-catalog-man...

Cheers

[anitha arugonda]

Hi @James Chun 

here if I submit a record producer which are in universal request or request getting listing below, but I am working on custom scope I have created custom table, after submitting the records are not getting populate here.

thought it is a widget configuration.
appreciate your support! TIA

[anitha arugonda]

hi @James Chun 

this a widget "my tickets" is in employee center core Application that referring to a above configuration. do i need to clone the widget for my custom application or what changes needs to be done

Thanks in advance! 

[James Chun]

Hi @anitha arugonda,

You would have to create a new record under the My Request Filter [request_filter] table.

Something like below:

You can refer to OOB filters or the doc in the link above for more details.

Cheers