Show the variable information under "To Dos"

[Sruthi17]

Hi Experts,
We are using the employee center. Currently under "To dos" we show the approval requests.
For few users when they click on the item in to do, the view is like this, where they can see the ritm variable information

For few user the view is like below where they dont see the variable information

The user who has ITIL role are able to see the variable information
Now I want to show the RITM variable information everytime for every users irrespective of the itil role. I am not sure where this restriction is done? 
I believe it is OOB. 

Please help me solve this. 

[Sruthi17]

@Ankur Bawiskar @Maik Skoddow @Vishal Birajdar 

Can I get any input from you guys?

[Harish KM]

Are you using this widget "Todos Requested Item Approval"? If yes variable data are pulled from requested-item-variables widget and this widget has a server script which is calling script include "
data.variables = filterVariables(new global.GlobalServiceCatalogUtil().getVariablesForTask(record, true));"//
you may need to put log here and see whether there is any restrictions for roles

[Vishal Birajdar]

Hi @Sruthi17 

Have you checked if any role is missing for users to see the variables ?

[Yathvika]

Hi @Sruthi17 - I'm investigation on the same issue. Did you get any inputs on this ?