Solve employee center widget

[Apaul]

How to solve this error in the employee center?
I tried repairing the plugins but didn't work out

[Twinkle S]

HI @Apaul ,

Please check the Restricted Caller Access Privileges.

And verify if the widget for Employer central  has status not Allowed. Once you update the allow status. This error will go away.

Regards

Twinkle

[Raghav Sharma24]

@Apaul Check the “Restricted caller access” from left nav.

There should be some invalidated records related to esc header, mark them allowed.

[Nehal Dhuri]

Please refer to this kb article:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1189684

[Apaul]

none of these methods worked, so I took the xml from my pdi and imported it, now working fine.

[Raghav Sharma24]

@Apaul so you did not find any "status = invalidated" record in "sys_restricted_caller_access" table.

This type of issues occur because of restricted caller access only.