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Solve employee center widget

Apaul
Tera Contributor

How to solve this error in the employee center?
I tried repairing the plugins but didn't work out

Apaul_0-1758190271937.png

 

11 REPLIES 11

Twinkle S
Mega Sage
Mega Sage

HI @Apaul ,

Please check the

And verify if the widget for Employer central  has status not Allowed. Once you update the allow status. This error will go away.

TwinkleS_0-1758193756586.png

 

 

Regards

Twinkle

RaghavSh
Kilo Patron

@Apaul Check the “Restricted caller access” from left nav.

There should be some invalidated records related to esc header, mark them allowed.


Raghav
MVP 2023
LinkedIn

Nehal Dhuri
Mega Sage

Please refer to this kb article:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1189684

Please hit like and mark my response as correct if that helps

Apaul
Tera Contributor

none of these methods worked, so I took the xml from my pdi and imported it, now working fine.

@Apaul so you did not find any "status = invalidated" record in "sys_restricted_caller_access" table.

This type of issues occur because of restricted caller access only.


Raghav
MVP 2023
LinkedIn