Unable to search for a particular Catalog Item in Employee portal

[Saravana3]

I have added a Catalog Item into Employee portal. But I am unable to search and access the catalog item. Although I can able to access the catalog item by replacing the sys id of a working catalog. Even I am able to access it through quick links, taxonomy topic.  But I am not able to search it. I have verified the AI Search configuration, the filter is accurate, it should return the catalog item. Any help would be appreciated. Thanks in advance

Additional information: No search is false and hidden on service portal is False

[Saravana3]

Hi Magesh, Yes it is already added to a catalog and a category. 

[mahesh009]

Hi @Saravana3
I believe  my response assisted you in resolving your quary, I'd appreciate it if you could mark it as helpful or accept it as the solution."

Thanks, and Regards

Mahesh

[SumanthDosapati]

@Saravana3 

Check and try below:

1. Navigate to Service Portal > Portals
2. Open your portal (in my case its employee center)
3. Set the 'Search Application' field to 'ESC Portal Default Search Application'

Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth

[Bhavesh Bijagar]

Hi @Saravana3 

If it loads directly but not via search, the issue is likely with search indexing or visibility rules. 

1. Check for any other catalog, if it is searchable.
2. Impersonate with any other user and check.
3. Sometimes the search index may not be updated. Try:

• Re-indexing the catalog item.
• Clearing the platform cache (cache.do).

 Steps to Rebuild the Search Index for Catalog Items

1. Navigate to Text Indexes:

   • Go to the Application Navigator.
   • Type and open: System Definition > Text Indexes.

2. Find the Catalog Item Index:

   • In the list, look for the table: sc_cat_item (this is the table for Service Catalog Items).
   • Click on the record to open it.

3. Rebuild the Index:

   • In the top-right corner, click the "Rebuild Index" button.
   • Confirm the action when prompted.

4. Wait for Completion:

   • Depending on the number of catalog items, this may take a few minutes.
   • You can monitor progress in the System Logs > Indexing Log.

[Saravana3 · Accepted solution]

Solution - Catalog Item is added to an inactive category. After removing, it is now appearing in search results.