User experience analytics - navigation paths & page information

[Joyi]

Hi all, we've been trying to set up the User Experience Analytics on our service portal for the org. 

My question is related to the "Navigation paths" and the "Pages" dashboards. 

For Navigation paths, this is what we are getting from a dev instance: 

"Service catalog item" and "Topic pages" are just grouped together with no way for me to drill down to see what catalog items and topic pages people are actually browsing through. As such, this information is meaningless to me when I'm trying to decide what's important in my portal. 

The same thing when it comes to "Pages"

Here, we can see requests account for more than 50% of the traffic. When we drill down, you can see a majority of users are coming from requests and going to other requests. But why are these "requests"? 

Am I missing something here? Or is the analytics just not really helpful at all?

What do I need to do to be able to see the topic pages and the catalog items people are actually browsing through?

[Leri Andrews]

Same issue. Using the 'events',  one can specify a certain knowledge article and see activity related to it BUT not where people came from and went afterwards.  Using cohorts and conversion funnels one can again get a level of detail (if you build one for each article you are interested in). But drilling down as you describe (as one might expect) so that you can see visually 'Ah - people searched, clicked on a search result and ended up in these x articles but then went on to search again because these articles are not very good' doesn't seem to be possible. It's frustrating.