Variables are not getting displayed in additional details in portal

[suuriyas]

HI Community,

I'm facing a situation in portal, once the request is raised and when the approval opens mytask to approve /reject the ritm there is additional details tab where it shows the variable summary. But in some cases the variable details is getting displayed but in some case it is not.

For example: i impersonated as silva and checked (person who needs to approve this ritm)

one thing i see is request raised by her variables are getting displayed but the request raised by someone she is not able to see

Note: both the ritms are raised by same catalog and both ritms approvals will go to her

can you please let me know what's the issue here

Thanks in Advance

Suuriya

[Ankur Bawiskar]

@suuriyas 

is admin able to see it?

Is it like some variables are seen and some are not by end users?

Did you check the variable configuration for those variables under Permission section? can Read field

[suuriyas]

HI @Ankur Bawiskar ,

Yes, i have provided admin role and checked she can able to see for all ritms(that she is approver of) variables are getting displayed in additional details but if i remove the admin access and check only for few ritms she can able to see the variables under additional details (common thing is ritms raised by her only she can see)

No its not like some variables are getting displayed and some did not its either all variables are getting dispalyed/seen by approver or it is not showing anything

and in todo configuratiion table for approvals i see this condition not sure it is because of this it says

sys id is javascript:new global.ApprovalDelegationUtil().getMyAndDelegatedApprovals() OR

approver is javascript:new global.ApprovalDelegationUtil().getApprovers()

Yes i checked under permission of variable no role is added and in availability tab also visible on summary is checked 

[Ankur Bawiskar]

@suuriyas 

then check the widget which brings the data