Video publish on Content Experience not working with new 24.0.4 Pro update

[Alexander17]

Dear,

A communication have been sent out that with the new 24.0.4 Employee Center Pro update video content can be published on the Content Experience.

Are there anyone experience the same issue that this is not working? Somehow the Content Experience widget is still not selectable on the Content Library - video for publishing. 

[Alexander17]

Hi,

remember.. im using ServiceNow Youtube example.. it is being shown on the Content Library Preview.. but not on the portal itself. Im not in a special network or so.. it is just in the developer environment. For me it looks that the latest patch/Employee Center pro update.. didnt worked on this part.

Did others have already played with it? So Employee Center Pro > Post video in the  Image Style banner.

[Rafa Lagares]

Hi Alexander,
Sorry, I hadn't noticed the reference to the dummy video.

In some cases the videos get blocked by browser security settings or add-ons interfering, as that's being rendered in an iFrame. My recommendation is to check that first, and if it doesn't work to create a Case with ServiceNow for us to be able to take a look in detail in the instance.

BR, Rafa

[Alexander17]

Rafa,

This is not related to Browser settings. I have two environments. One is based on San Diego and the other on Rome. Both on latest Content & Empl Pro plugins. The San Diego works on that part.. but the Rome the Rich text dont allow to show the videos.

Can someone please raise a defect for this. i bet other Rome customers are dealing with the same issue. Im not in the situation to raise the defect by my self.. as im a custom representative.

Thank you.

[Rafa Lagares]

Hi Alexander,

Thanks for the additional info.

We have tested in Rome OOB and this functionality seems to work fine, we are not facing any issue there.

Tammy replied to this Post with a potential reason for this to be happening. If that doesn't end up being the reason, my suggestion is for us to look into the instance to be able to understand what is happening. We suspect that some script wasn't upgraded to latest version but need access to the instance to troubleshoot it.

Best Regards, Rafa

[Tammy17 · Accepted solution]

Make sure the scripts include cd_ContentDelivery is the updated version. If there was customization to this script, it will not pick up the updated script on upgrade and it will not process video data. The result is it will default to a blank.do instead of the video.