Video publish on Content Experience not working with new 24.0.4 Pro update

Alexander17 · ‎02-07-2022

Dear,

A communication have been sent out that with the new 24.0.4 Employee Center Pro update video content can be published on the Content Experience.

Are there anyone experience the same issue that this is not working? Somehow the Content Experience widget is still not selectable on the Content Library - video for publishing.

Tammy17 · ‎02-22-2022

Make sure the scripts include cd_ContentDelivery is the updated version. If there was customization to this script, it will not pick up the updated script on upgrade and it will not process video data. The result is it will default to a blank.do instead of the video.

View solution in original post

Alexander17 · ‎02-23-2022

Hi,

Ive updated all updates on the OOTB environment. There is no customization on the script level. That is the weird part. Do the functionality works for your environment?

Rafa Lagares · ‎02-24-2022

Hi Alexander,

We will need to work with you and look at the instance in detail to figure out what is going on. You can contact me directly, and we can schedule something: rafa.lagaresvale@servicenow.com

Best Regards, Rafa

Rafa Lagares · ‎03-11-2022

Hi Alexander,

Just for reference in case other people faces a similar problem.

After taking a look to the issue, as discussed, the issue was due to a customization that had been made in the "Content Experiences" widget record, that prevented the upgrade from updating that file to the latest version. After updating the file to latest version, the issue was resolved and the feature works as expected.

Best Regards, Rafa