Want to add topic in popular topic widget on EC Portal

MayurChaudhari
Tera Contributor

‎03-20-2024 02:32 AM

I want to add topic in popular topic widget on EC Portal.

I have created a Topic 'Get Support' from create taxonomy - topic. And added the catalog items in it now i want to display the Get Support on Popular Topic Widget on EC Portal. How can i add on the widget??

 

Topic Created -

MayurChaudhari_0-1710927090525.png

 

Want to add it on Popular Topic Widget -

MayurChaudhari_1-1710927154322.png

Please guide me how can i do that..

 

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James Chun
Kilo Patron

‎03-20-2024 02:52 AM

Hi @MayurChaudhari,

 

I believe it is generated automatically by the popularity of the content within the topics.

So without customizing the widget, I doubt there is a way to do this.

 

  1. What is the recommendation logic used with the ‘Popular topics’ widget?

We define "popular" topics as topics that contain content (catalog or knowledge) that have higher popularity. For a catalog item, popularity is the number of times it was requested and for a knowledge article, it is the number of times it was viewed. The popularity of a topic is the aggregation of the popularity of all the content under a topic.

Popularity is calculated based on a daily scheduled job that looks at the entire history, since the day Employee Center was turned on the instance and across all users in the instance.

 

Ref: https://www.servicenow.com/community/employee-center-articles/faqs-on-curated-experiences-search-con...

 

Cheers