Want to add topic in popular topic widget on EC Portal
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03-20-2024 02:32 AM
I want to add topic in popular topic widget on EC Portal.
I have created a Topic 'Get Support' from create taxonomy - topic. And added the catalog items in it now i want to display the Get Support on Popular Topic Widget on EC Portal. How can i add on the widget??
Topic Created -
Want to add it on Popular Topic Widget -
Please guide me how can i do that..
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03-20-2024 02:52 AM
Hi @MayurChaudhari,
I believe it is generated automatically by the popularity of the content within the topics.
So without customizing the widget, I doubt there is a way to do this.
- What is the recommendation logic used with the ‘Popular topics’ widget?
We define "popular" topics as topics that contain content (catalog or knowledge) that have higher popularity. For a catalog item, popularity is the number of times it was requested and for a knowledge article, it is the number of times it was viewed. The popularity of a topic is the aggregation of the popularity of all the content under a topic.
Popularity is calculated based on a daily scheduled job that looks at the entire history, since the day Employee Center was turned on the instance and across all users in the instance.
Cheers