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How can I open a ticket for a whole department?

Hi community,Our company's finance department, sometimes needs to open up a ticket for invoicing etc. which they for now, send out a ticket where they set the "Opened by" to some shared mailbox, connected to that entity's department.But we only have ...

JStockel by Tera Expert
  • 1228 Views
  • 4 replies
  • 1 helpfuls

Experience Feedback Drawer

Can i change the 3 options displayed in the Provide feedback drawer? If so, where can i configure it? i tried to update in the Assessment Metric Types asmt_metric_type table but it doesnt reflect in this feedback drawer Assessment Metric Types asmt_m...

Cielo_0-1725931928450.png Cielo_1-1725932113597.png
Cielo by Tera Contributor
  • 1707 Views
  • 3 replies
  • 0 helpfuls