Hi, I am wondering how the "searching" (AI search) is working in the Employee Service Portal. Last week, we released several catalog items. These catalog items have to be visible for all the users of the company, including those with only the role "s...
Hi! When a URL-type field added to a custom table is displayed in "Incident Standard Ticket Actions",I want to display it as a link. (When clicked, it is a format that transitions to the URL page)Do you know anything about this method? [remarks]Curre...
Hello! New to the ServiceNow community. I wanted to know if there is a way to highlight or feature newly published/updated knowledge articles? Maybe some sort of reporting and dashboard? I've been looking into leveraging the 'Featured Content' fun...
We have created a new portal by taking reference of Employee center. created new search application configuration referring to EC search. And also created custom taxonomy and topics. The custom taxonomy topics are showing in filters in search page in...
hi allI have a question - I wanted to know whether I can delegate HR tasks in servicenow using standard delegation or do I have to have granular delegation for that?thanks in advance
Hello Team,On the My Tasks page in the Employee Center, the details shown for line manager approval requests are quite minimal.Is it possible to update the My Tasks page to display more information about REQ approvals? e,g: Variables details from Re...
Hi Community,Hope everyone is well!I want some help in MRVS, I want to hide the variable 'First name' as shown below in yellow from the catalog item and only to show it in RITM/Task. Is there any way to do it ? For better under standing you can look ...
Users with ITIL role are unable to create a change task with ITIL role and getting blank screen as attached. Tried creating a ACL for ITIL with create record access in Change Task table but it is not working. Can someone please advise or help on gett...
We are a multinational company with overseas branches. We still have got to figure out whether we will use a single instance for all regions, or have a few instances, but in this question let's suppose that we will work on 1 instance only. Suppose we...
Hi, Please how to change "Browse IT" button color ? Thank you for your help Regard
How can one fetch the details of one particular user from AD to servicenow. What filter can we applied in OU definition to fetch the user detail.
This business rule ensures the HR profile being inserted does not exist yet by checking: (current.user.first_name, current.user.last_name, current.personal_email) This is an OOB Business Rule and I am curious if it is common to edit this BR. There ...
Hello!please, I'm new. I'm here to learn unlearn and relearn, and I would be glad to go through the journey and process. Crave to know more,get information, and be updated.
Hello,We use a number of Quick Links within our ESC to point to articles and sites within our Intranet and other pages. Is it possible, either OOTB or not, to track the number of times a Quick Link is clicked? Kind Regards, Michael
Version control button is not displaying in one of the knowledge articles. Why?
