We are Searching in Portal Req NO but it is showing backend view It should not show backend view

[HarshithaR]

Hyy

Whenever I post REQ NO on search icon in esc portal it is taking me to backend view it should not take me to backend view. How to resolve it.

[Ankur Bawiskar]

@HarshithaR 

I think that's the OOB behavior.

I doubt you can change that

If my response helped please mark it correct and close the thread so that it benefits future readers.

[HarshithaR]

How can I change that