Weekly email reminders: What day of the week is best to send reminders?

[Greg Shrout]

If a typical work week is Monday through Friday, the thought was that on Monday morning, people would be burdened from emails from over the weekend. So it seems that mid-week to send reminder emails, such as, "Reminder, you have this Incident to work," would be better than Monday. How does your company approach this?

[Dan O Connor]

Hey @Greg Shrout , you might get more traction posting this into the Now Platform community, as this community focuses around Employee Center.

But I would say a few people will get back regardless.

E-mail reminder timings are obviously a very specific thing to each organisation, but your not wrong in saying a Monday morning, it could get lost in clutter. 

From a number of projects I have worked out, I noticed folks were asking for automated reminders to fire out Tuesday morning. 

Personally when I managed ServiceNow platforms as a customer, I used to have my automated mails generate out of hours at night time, for users to have when they arrived the next morning. There isn't a real performance impact unless it's enormous volumes, but something I still can't shake from my SQL days and batch job setups 😄 😄 

[Greg Shrout]

Thanks for the reply, and for the tip about the NowPlatform!

[Ravi Chandra_K · Accepted solution]

Hello @Greg Shrout 

Greetings!

you are right on point. it's better either Tuesday or Wednesday.

However, based on tickets state could be better too. if the incident is Ready for 3 days  (and the agent has not started the work yet) or based on SLA would be better too. in general, I have seen orgs following mostly SLA 50% notifications.

Kind Regards,

Ravi Chandra.