What are the recommended Taxonomy nodes (L1, L2) for IT service organization?

[VarunK312799563]

We are planning to move to ESC from existing SP portal.

What are some of the recommended Taxonomy nodes (L1, L2) for IT service organization?

[YashwanthV18760]

Hi @VarunK312799563 

For an IT service organization transitioning to Employee Center (ESC) from the Service Portal, recommended taxonomy nodes (L1, L2) are:

• L1 (Top-level/Parent nodes):

  • Hardware

  • Software

  • Network

  • Browse IT

• L2 (Child nodes/examples):

  • Data Center Management

  • Hardware Support

  • Software Management

  • IT Management and Consulting

  • Network Support

  • Software Support

These nodes are part of the default IT taxonomy in Employee Center and are also reflected in the Service Portfolio Management sample content. You can use these as a starting point and further customize or expand them to fit your organization's need