What role is used to grant a user the ability to create cases, requests and view KB articles?

[Ray Mason]

Hello, I would like to expose the employee portal as a landing page for all of my users.  These users will only be able to create service requests, or cases, in addition to searching a number of KB's.  I do not wish to not wish to purchase fulfiller licenses for these users, so what is the most approprate role to grant this group of users?

Thanks,

Ray

[SanjivMeher]

They dont need any role. They can submit these requests using Service Catalog or Record Producers. Similarly they can view knowledge bases which are public.