Why are some defined connected contents not showing up on my Employee Center ?

[Marion]

I have setup some connected contents (catalog items) in the Employee taxonomy in order to understand how everything works.

Some contents actually show up in the Employee Center, while others are not visible. I'm testing with an admin user and I can't see anything that would prevent me to see these catalog items, what am I missing?

[Aditi Priya]

Hi Marion, 

We took a look at the catalog items that were not being displayed in the Employee Centre - Blackberry Z10 and Server Reboot.

To understand the issue better, could you provide us the details of the "Catalog" field these items belong to in your instance?
You could go to the connected content, select the item, and preview or open a record for the field labeled "Catalog Item". Once you do this, you will be able to see a field called "Catalog". I am attaching a couple of snapshots for the same from my instance.

Could you send me similar screenshots for the above items on your instance?

Thanks,

Aditi

[Marion]

Hi @Aditi Priya,

Sure, here it is in attachment.

Just so you know I'm working on an ootb instance, so those catalog items (and catalogs) are demo data only.

I can give you creds for my instance if you want to have a look too, for example IT for IT connected contents demo data is also acting weird and I have not touched these either.

[Suganya9]

Hi,

I see there are 4 active catalog items linked to IT for IT in connected content. However, I can view only request for knowledge. Am using my admin account to view the esc portal. Could you please let me know whether am missing anything here?

Thanks,

Suganya

[Aditi Priya · Accepted solution]

Thanks for the screenshots Marion. I think the reason for this problem is that the catalog items in the screenshot are not active. Certain Catalog items could be inactive in the OOTB instacne.

Doing the following should solve it:

1. Activate Catalogs - Checkbox
2. Available For - Related list (role driven). Default should be set to admin, so should not be a problem.