Why are some defined connected contents not showing up on my Employee Center ?

Marion · ‎10-04-2021

I have setup some connected contents (catalog items) in the Employee taxonomy in order to understand how everything works.

Some contents actually show up in the Employee Center, while others are not visible. I'm testing with an admin user and I can't see anything that would prevent me to see these catalog items, what am I missing?

Aditi Priya · ‎10-05-2021

Thanks for the screenshots Marion. I think the reason for this problem is that the catalog items in the screenshot are not active. Certain Catalog items could be inactive in the OOTB instacne.

Doing the following should solve it:

Activate Catalogs - Checkbox
Available For - Related list (role driven). Default should be set to admin, so should not be a problem.

View solution in original post

Marion · ‎10-05-2021

Oh my bad, I was sure that was the first thing I checked, I must have missed some...

Last question, can you confirm that if a client has a full service catalog and KB already, he will still have to manually create connected content for every single catalog item/quick link/knowledge article he wishes to display in every widget that leverage the new taxonomy?

Aditi Priya · ‎10-05-2021

Yes, once the Taxonomy has been set up, the client will have to go to different Topics and associate the relevant content. We are working on a way to do this in a bulk fashion - associate multiple contents to Topics for a later Release.