Why does business rule creates two records?

[Sahar_Kaizer]

Hi,

I created a business rule that creates feedback record when a survey score (incident field) is lower then 3, but it creates two record and I dont understand why.

This is the business rule:

I would appriciate any help.

Thanks,

Sahar.

[OlaN · Accepted solution]

Hi,

It seems like this business rule does only create one record, at least only one record at a time.

But I see a potential risk, in the condition you've set up.

The business rule will run for every update after the update happens, and the conditions are true.

Maybe the issue is that there are multiple updates happening, and that's why you get multiple records.

I would suggest to first change the condition by adding something like "AND Survey score changes"

[Sahar_Kaizer]

Thanks! it helped!