Widget KB Categories - KBv3 of service portal

[jacc_99]

Hi everyone,

I am studying the service portal of servicenow in my personal instance.

I want to add some ideas to service portal (sp).

Now, I am learning why the widget "KB Categories - KBv3" check category and subcategory visibility. For example:

We have this service portal KB categories in servicenow

Imagine that "Applications" category and "Microsoft" subcategory don't have articles directly. Only "Excel" and "IE" subcategories have kb articles directly.

We can see Applications and Microsoft because they have subcategories with kb articles visible to the user.

Now, we suppose that the user doesn't have permission to see any of the "Excel" and "IE" category articles. "Excel" and "IE" are hidden but "Applications" and "Microsoft" are hidden too because they don't have any visible kb articles.

How the widget KB Categories - KBv3 check this visibilities I am trying to find out?

Somebody could give me some guide with this so that I can continue updating the portal?

Thanks in advance!

[New Developer_S]

Hi @jacc_99,

Did you find solution to your question ?

[RenataN]

Hi everyone,

I dealing with scenario where I want to use the widget KB Category KBv3 but it doesn't show the created categories. I looked at the code and they are falling into the condition: 

<div ng-if="::(data.show != true)">
${No categories available}
</div>

Does anyone know why this is happening and how I can fix it?