With AI Search activated, which table holds the values entered in to "Homepage Search" widget?

patricklatella · ‎05-10-2023

Hi all!

We have AI Search activated and running on our Employee Service Center portal.

Is there a table that stores the text values entered in the "Homepage Search" widget on the portal?

Thanks. Patrick

Community Alums · ‎05-11-2023

@patricklatella , Pls refer : Now Learning AI Configuration.

This is the link of now learning course "service portal fundamentals on demand (Tokyo)" -- go to module 5 "AI search" --"Configuring AI Search" & Lab module. I hope this will clear up all your doubts.

Thanks!

View solution in original post

Ct111 · ‎05-11-2023

hello @patricklatella ,

usually what user searches on portal appear in

Service Portal -> Usage overview section in filter navigator

I haven't logged in ServiceNow instance for a while so haven't explored the AI search one.

But it is worth checking the above.