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How to redirect links for end users in notification

Hi, I have a use case - There is a take me to the incident button in the email notification.I want that for the itil users it must redirect to Service operations workspace view but for the end users it must remain on normal incident platform view lik...

mansigoel by Tera Contributor
  • 660 Views
  • 1 replies
  • 0 helpfuls

Resolved! SC Categories and SC Category Page on Topic pages

Hello We are doing a migration from SP to ESC for a client, and I have a requirement related to topic pages. The client wants to keep the SC Categories and SC Category Page widgets as they prefer the filtering as opposed to the Topic Content widget. ...

Resolved! Use of the image_admin role in Knowledge Management

The image_admin role enables our team to upload images to the db_image table. However, organizational policies currently prevent Knowledge Managers and content creators from being granted this role. What would be the best approach to allow Knowledge ...

CedricThomas by Tera Contributor
  • 1374 Views
  • 6 replies
  • 1 helpfuls

Taxonomy Parent Topic Icon missing Update / Delete

I'm not sure if this is the correct forum to post this. For some reason, in the Legal Services parent topic in the Taxonomy is missing the [Update][Delete], disallowing me to change the icon. The same exists for Ethics and Compliance which was instal...

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Brandon26 by Tera Contributor
  • 465 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to inactive the duplicate records?

How to write the script to inactive the duplicate records on risk assessment table? Due to the accidental import of risk assessment data from UAT to PROD the duplicates found on production env. where number is the unique field on the risk assessment ...

Nithya Devi by Tera Contributor
  • 2700 Views
  • 13 replies
  • 2 helpfuls

Search sources on Topic page is not working.

Hi All,I have renamed one topic on Employee Center, after that I am not able search the catalogs using search sources box. widget name: AIS Topic SearchUnder Topic page, when we are trying to search the from the search sources box, it is not returnin...

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pandeyved by Tera Contributor
  • 1787 Views
  • 2 replies
  • 1 helpfuls

Using MRVS on a public Record Producer

Hi All,I need a way to use MRVS on a public record producer on public portal. Official documentation says that it is not permitted, I am after a solution/idea where it has been implemented in a different way to achieve similar functionality. Thanks,S...

Subhajit Das by Tera Contributor
  • 1315 Views
  • 6 replies
  • 0 helpfuls

Resolved! AWA vs HR Assignment rules

Hello all,  I’m working on implementing Advanced Work Assignment (AWA) for HR Service Delivery (HRSD) and would appreciate help with the following:What takes the priority if we configure both HR assignment rules and AWA assignment rules?How can cases...

Self not showing in Direct Reports on User Profile?

Kind of an odd one, when you look up your own manager on ESC (User Profile widget), you do not show up as a direct report of that person despite being one. I looked in the widget and it appears that this is by design. I'd like to figure out a way to ...

rlugo365 by Tera Expert
  • 1267 Views
  • 3 replies
  • 0 helpfuls

My Tasks : Knowledge Article Approvals

Hello, @Vanderlei  How to add knowledge article link in the highlighted part.Already we have OOB for Request items. But in the Task configuration, not able to Add Reference column for Knowledge as it is Non Task table. Thanks,Anusha.,

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