Add a custom message to the reject popup
How can I add a custom message to the reject popup in an approval task on the ServiceNow portal when the Reject button is clicked?
Forum Posts
Set approvers to variable level on catalog item form.
NOTE: this is not in employee center. It's on legacy service portal so sorry I could not find the correct forum. I am working on a configuration for a catalog item. Stakeholder has the following requirements; When a specific checkbox variable is sele...
Order Guide - Set Values Via Script
Hi all, We have an order guide with checkbox fields for Visio, Project, and Power BI. If any of those are checked, it will select a catalog item called Microsoft Applications. This catalog item uses a list collector to allow users to select one or m...
How to write the href to stay in the employee center help
I needed to write some html to create a graphic section with CSS. I have an href that I have currently coded the link to the full url? Does anyone know how to just reference another page within the employee center without a full screen refresh? So...
Seeking examples of EC user journeys with IT + HR modules
My team currently uses the EC for ITSD, and is looking to integrate HRSD in the ECP. The two SDs are currently providing 2 widely different user journeys;1. ITSD allows users to freely access request forms 2. HRSD's (currently on Zendesk) forms are h...
Modify the ServiceNow GUI to ease of the user to create a mass change request
Hello Team,We are looking to modify the ServiceNow GUI to ease of the user to create a mass change request without any confusion.For example,when user selected the Mass change Data option, he/she should not see the Support resources windows and also ...
ServiceNow Content Analytics
I am using the content publishing module to publish news articles to the Employee Center. I have a list of questions to analyze the browsing rate. Any assistance would be greatly appreciated. Thank you!Identify whether users access ServiceNow via mob...
How to add Teams chat icon in SCTASK Record details
Hi,How can I add chat icon in SCTASK in Workspace. I'm able to see it in Incident record tab but unable fetch it in SCTASK. Can anyone guide me on this. adding images for reference. Thanks,Jyothi
Resolved! How to add background color to the esc portal taxonomy/topic?
I have added a new topic, and to that topic, I have included a few catalog items. This is working fine. However, I need to add a background color/image to the topic, similar to what is shown in the images below. How can I achieve this?Below is the to...
We are trying to implement AAA for Employee Center Portal
Hi All, We are trying to implement AAA in our employee center, It's helps to zoom in and zoom out page.Can any one know the possible ways to implement this or it's feasible or not?
I want to track whether a request was approved via Microsoft Teams or the Employee Center portal
I want to track whether a request was approved via Microsoft Teams or the Employee Center portal So that we can audit approval channels, analyze usage patterns, and ensure compliance with approval workflows. Does anyone know how to develop this funct...
Profile With Drop Down disappears from the header menu
Why does the profile dropdown menu disappear from the header in Employee Center?I'm using Employee Center, and the profile icon with the dropdown (usually at the top right) sometimes disappears from the header. Has anyone faced this issue or knows wh...
Resolved! Modify collapsible banner in portal
Hello, looking for the location to modify this collapsible banner message in the esc service portal
How to enable Live agent support on virtual agent in employee portal
Hi All,I want to Enable the live agent support on virtual agent in employee portalPS: Want to enable in my PDI Any Help would be appreciatedThanks in Advance
Article search on sub-topic is not working in esc pro
Has anyone come across a situation where article search is not working for a "sub-topic"?On the same page, I was able to search for catalog items successfully, but articles are not being retrieved - even though they are mapped to the sub-topics.Pleas...
