Hi there Does anyone have a link or access to a list of all roles within the ITSM and HRSD with an explanation of what access each role gives? I have found the following on the SN Documentation site but it doesn't list ALL roles as far as I can see.....
Hello i have to custom taxonomy template one is HR and one is IT, on the homepage of the taxonomy portal. i have a 'Topic Content widget' i want to direct when they click link for a request (record producer) to go to a certain page called hr_sc_cat_i...
I'm trying to create a Platform Analytics dashboard that shows the requested items and how many of the requested items missed their sla vs met their sla. I want to use the Catalog Item's name as a filter (for example, iPad, Corporate Mouse, Retire a ...
In dev environment my Activity task appears but name disappears. What can be possible reasons in HRSD.
In Employee Center Header menu, I want to put the count of approvals in the menu which is fetching from sysapproval_approver table and the approver should be the current logged user. How can I do it?
Hi, We have requirement wherein the internal employees of an organization should be able raise a certain type of case (we have defined a new case type) for themselves and can see the work notes as when the case resolution progresses.We understand tha...
Hi, We have a requirement to use a custom company font in the content editor that can be used on banners, news, rich content, etc. How can I add additional choices to be available there? Thanks,Greg
Hello community...CONTEXT:Is there native functionality in Employee Center or Employee Center Pro that allows users to enter keywords in the triage questions- such as when selecting 'Get Support' > 'Submit an IT Inquiry' > 'I need a product' or 'I ne...
Above is the icon in question the "Opens in new tab" icon it is in my esc portal when I use the search I have a requirement to make its color #800000 (similar to a maroon-type color) I am experienced in updating the CSS of different elements in my ...
How to add extended operators such as VALCHANGES;CHANGESFROM;CHANGESTO under the filter options of SN Filter widget. /scripts/js_includes_filter_widget.js this script code has extenededOperators attribute however not sure how to use this. this is n...
Hi,I wanted to add KB articles as Quick Links to one topic and I want those links to open in new tab. Is there a way to configure this somehow (opening links in new tab)? #quicklinks #employeecenter #connected content
I am very new to service portal. I have a requirement to add a filter condition type variable in catalog item to store conditions. So, I came to know about the OOB SN Desktop Filter widget. However the extended operators like Changes, Changes To and ...
We are currently building our Mega Menu in EC and we would like to use the Quick links option.However, when Quick links are used they take up one of the six available topic columns (if anyone has an option to add another column we would be very happy...
Please is it possible to add a link to a list in Rich Content editor just like in Rich text editor and Knowledge articles. Anytime I try to add a link it gives me option of above and below the list details/contentAny assistance will be highly appreci...
I added a table in Rich Content Editor upon displaying it on the Employee portal, the line of the rows and columns are not displaying . Please has anyone had this issue before. I will appreciate your help
