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Resolved! How can we add action button for RITM(Requests) on ESC

Hi Team,We have a requirement to add ' Action ' drop down on ESC page for the " My requests" records when opened by the caller . The expected actions drop down options are " Reopen, Cancel '. We have earlier done this sort of customization for incide...

ayushmaan_b by Tera Contributor
  • 3380 Views
  • 9 replies
  • 4 helpfuls

Interaction create request

Hi Experts, While creating the Request from interaction and if we are selecting the order guide then when the Request is submitted the interaction record number under the sc_request is not associated. Does anyone know how to get this fixed ?  

Manage Notifications on Employee Center

Has anybody developed a way for end users to manage their notifications on Employee Center? I don't mean the notifications on employee center plug-in. That doesn't give users the ability to opt-in and opt-out to subscribable notifications. Is the onl...

swnewton by Mega Guru
  • 1002 Views
  • 3 replies
  • 1 helpfuls

Wellness/Steps Challenge- App Integration?

I help my organization run our intranet off Employee Center, but I work in our Training & Development department, so I'm very low code/no code friendly.  Our Wellness Coordinator asked me if there was any sort of integration that can be done for our ...

MeganCox by Tera Expert
  • 611 Views
  • 1 replies
  • 0 helpfuls

Resolved! Display Attachments in Knowledge Articles

Is there any way to hide a PNG from the attachments list of a knowledge article? For example, we have a policy that is a PDF that we have attached to a knowledge article. We also put an image in the article, and now we can see both on the right side ...

MeganCox_0-1758562343651.png
MeganCox by Tera Expert
  • 1310 Views
  • 2 replies
  • 2 helpfuls