I have a simple Guided Self Service that clarifies if the user needs to submit an incident or a service request. Based on their answer we offer the correct catalog item.Rather than showing "What might help .." where the user has to click "Start Requ...
Hi everyone,I'm facing an issue in ServiceNow Now Mobile (Zurich) with a Mobile Web Screen (MESP) and would like to know if anyone else has experienced this or found a workaround. Issue ->When navigating from a native mobile screen to a Mobile Web S...
even after setting all agents to off i can still see VA on my portal also if i turn on any people hub or now assit VA then the VA plus Now assit icon comes on the portal i only want to show now assit floating icon with star on it
If we search any record number in homepage search it is takes us back to native ui. Instead of that I want it to go to any esc portal page like ticket page. How to do that?
Hello, On the My requests page (esc?id=my_requests), the filter options are limited to Open requests/Closed requests and Search open requests. Is there perhaps something on the roadmap - or already the November store update - to expand these filter ...
Hello all, We currently use the Service Portal in ServiceNow, but we are moving to the Employee Center. Currently, when a user clicks on Request Something, it presents a Catalog Main Page: I would like the same in the Employee Center, but when I add ...
Hello everyone, I am facing an issue with Advanced Portal Navigation in Employee Center Pro and would appreciate any guidance. Issue:The navigation menu is not displaying in the portal. The header bar loads, but the menu items are empty. Environment:...
Hi All, I need to add approval/reject button in ESC portal under my tasks of "My active item" widget. If any tasks is going for approval such as RITM and request then it will show approval and reject button at the bottom in portal page. As of now, it...
We are planning on migrating to Employee Center from the Service Portal at some point next year. Based on what I've seen in demos, forum posts, and other resources available on the ServiceNow site, I'm not entirely sure I understand what the differen...
Hi,I'm wondering has anyone created/found a stock price ticket widget? We wish to show the clients stock price on the Employee Center portal. I saw there was an OOTB "Stock" widget, but it is discontinued.Thanks!
I'm looking for the most effective way to migrate Confluence Wiki pages into ServiceNow Knowledge Bases. Has anyone found an effective way to import content from Wiki most directly into SN, while honoring the KB workflow (e.g., an easy import, a trig...
I would like to create a two level structure within the menu item within left side navigation within Employee Centre. We have multiple Quick Links in the top navigation, which I would like to bring to Left side navigation. e.g. Technology Services>Qu...
Hi everyone,I'm working on a catalog item in the Service Portal (ESC), and I need to implement a character counter for a multi-line text field.Here’s what I’m trying to achieve:Limit the input to 1000 characters.Display a live character counter below...
Hi Community,I am hoping someone can help me with an issue I have been struggling with regarding Angular Providers and customize header widgets in Service Portal.BackgroundI created a custom header widget and add function pop up modal for high-traffi...
In Employee center after an incident is resolved, the caller is given two buttons to either close the incident or reopen it. But, if the caller clicks on close button accidently it will be permanently closed. We want to give a prompt to user when the...
