How APM - Software model / Hardware model related

PaulP3642197040
Tera Sage

Hi all,-

 

I would like to know how APM relates to the hardware and software models. how/ where will I see the business application version and how do these get populated?

 

I know this is a very basic question, Just started explore APM and the Basics of these data models. 

 

Regards,

Paul

Regards,
PaulSylo
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Doron Orbach
ServiceNow Employee

The relationship between server and sw/he is usually happening as part of the ServiceNow visibility (discovery), and APM is leveraging this, to calculate the business risk regarding end of life (end of support dates)

Thanks @Doron Orbach . Can you explain this in detail ? for example, I have an application ex: "Accessstage" and I have all its downstream and upstream relationships and Architecture type is web, and application type ins COTS and the platform is in windows. now how does this SW/HW model come into this APM? I see the only option in the form is model id. is this some thing that needs to be done?

Regards,
PaulSylo

Thanks Doron, i got the picture now and your video with Mark and CSDM discussion helped me a lot!

 

https://www.youtube.com/watch?v=7tkoY-duwWA

Regards,
PaulSylo