How APM - Software model / Hardware model related

[Paulsylo]

Hi all,-

I would like to know how APM relates to the hardware and software models. how/ where will I see the business application version and how do these get populated?

I know this is a very basic question, Just started explore APM and the Basics of these data models. 

Regards,

Paul

[Doron Orbach]

The relationship between server and sw/he is usually happening as part of the ServiceNow visibility (discovery), and APM is leveraging this, to calculate the business risk regarding end of life (end of support dates)

[Paulsylo]

Thanks @Doron Orbach . Can you explain this in detail ? for example, I have an application ex: "Accessstage" and I have all its downstream and upstream relationships and Architecture type is web, and application type ins COTS and the platform is in windows. now how does this SW/HW model come into this APM? I see the only option in the form is model id. is this some thing that needs to be done?

[Doron Orbach · Accepted solution]

please read this first:  https://docs.servicenow.com/bundle/washingtondc-application-portfolio-management/page/product/applic...

[Paulsylo]

Thanks Doron, i got the picture now and your video with Mark and CSDM discussion helped me a lot!

https://www.youtube.com/watch?v=7tkoY-duwWA