- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-05-2024 07:08 PM
Im using digital integration and capturing digital integration and digital interfaces. However the plan is to allow other teams to request digital integrations or digital integration updates in the future and then approve them.
I noticed that there is a list called "Digital interface requests",
Will that field allow users to capture digital integration requests which can be approved by my team?
If so what is required to enable it?
This link refers to what im talking about: Request digital integration form
Solved! Go to Solution.
- Labels:
-
apm

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-06-2024 05:41 AM
hello dear customer,
Digital Integrations, using an existing Digital Interface or by requesting a new one, are part of the "Request a Digital Integration" catalog item. This item can be requested by your entire employee community, unless you change the User criteria.
Behind the scenes, there's the Flow Designer flow "Submit Digital Integration Subscriber" which has a default approval for the "Enterprise Architect Group". Once approved, a Digital Interface and Digital integration will be created.
All request for new and to-be-retired integrations are stored in the [sn_apm_di_digital_integration_request] table. That table has a reference to the Digital Integration and also mentions in the work notes the creation of the Integration:
As the Digital Integration can be related to two requests (submit and retire), you could enable the related list
It will use the 'subscriber_interface' field (which actually points to a Digital Integration) to show the related requests (sn_apm_di_digital_integration_request) on the Digital Integration form.
As far as I remember, we don't track specifically which request originated which Digital Interface. We have that as a backlog item.
Hope that answers your questions and please share your feedback,
Bruno
Principal Platform Architect, Customer Success, ServiceNow

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-06-2024 05:41 AM
hello dear customer,
Digital Integrations, using an existing Digital Interface or by requesting a new one, are part of the "Request a Digital Integration" catalog item. This item can be requested by your entire employee community, unless you change the User criteria.
Behind the scenes, there's the Flow Designer flow "Submit Digital Integration Subscriber" which has a default approval for the "Enterprise Architect Group". Once approved, a Digital Interface and Digital integration will be created.
All request for new and to-be-retired integrations are stored in the [sn_apm_di_digital_integration_request] table. That table has a reference to the Digital Integration and also mentions in the work notes the creation of the Integration:
As the Digital Integration can be related to two requests (submit and retire), you could enable the related list
It will use the 'subscriber_interface' field (which actually points to a Digital Integration) to show the related requests (sn_apm_di_digital_integration_request) on the Digital Integration form.
As far as I remember, we don't track specifically which request originated which Digital Interface. We have that as a backlog item.
Hope that answers your questions and please share your feedback,
Bruno
Principal Platform Architect, Customer Success, ServiceNow
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-08-2024 02:37 PM
So just to confirm, that form you showed is a standard form that can just be turned on, and not a customized / suggested form for the purpose of this post?

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-09-2024 12:15 AM
yes, we deliver two OOTB catalog items related to Digital Integration Management, which have flows behind them to automate the requests.
Principal Platform Architect, Customer Success, ServiceNow
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-08-2024 04:28 PM
Thanks, this is helpful to understand more about the product.